About Me
I am a passionate and results-driven Quality Analyst with over 2.5 years of experience in quality assurance and content moderation. As a marketing graduate from National University, I bring analytical skills, creative thinking, and a commitment to excellence to my professional journey.
Currently working at STALAR TECHNOLOGY, I have excelled in roles ranging from an agent to a quality team member, showcasing my adaptability and dedication. My background includes over a year of content moderation for NetStar, equipping me with expertise in digital platforms and policy enforcement.
With a keen interest in leadership, I aim to contribute to organizational success through innovative problem-solving and team management. I am actively seeking opportunities to expand my career horizon, particularly in roles like Team Leader and within content moderation teams at global platforms.
Experience
Content Specialist
STALAR TECHNOLOGY PTE. LTD. | Jan 2025 - Present | Singapore | Remote
- Monitoring and moderating high volumes of content to ensure compliance with company policies and local regulations.
- Identifying and escalating harmful, inappropriate, or policy-violating content.
- Applying judgment and regional understanding to make context-sensitive moderation decisions.
- Collaborating with internal teams to continuously improve moderation practices.
- Meeting productivity and accuracy targets in a fast-paced digital environment.
SME - QA (Quality Assurance)
Genex Infosys Limited | Nov 2023 - Jan 2025 | Dhaka, Bangladesh | On-site
- Conducted comprehensive audits of customer interactions, identifying areas for improvement and providing actionable feedback to agents.
- Analyzed quality metrics and trends to identify patterns, drive process enhancements, and improve overall team performance.
- Streamlined the quality assurance process by implementing new evaluation frameworks, reducing review time by 50-60% without compromising quality.
- Supported cross-functional teams in addressing complex customer cases, ensuring swift resolution and client satisfaction.